We had the pleasure of chatting with Juli Inman, the manager of eXp Realty's ISA Department, who uses eXp World 2.0 to train and collaborate with her team virtually. The ISA Department qualifies and moves agent leads through the pipeline, directing them either to their intended sponsors, through the Influencer Orphan Agent program or to the Growth team since it's a brokerage or team leader.
With eXp World 2.0, she has been able to train her growing team and walk them through any questions or concerns they might have as if she were right next to them. Using our platform, she can see what her team is working on, whether they're on a call and assist them as needed, which is more efficient than Google Meets or Zoom.
The training for her remote team previously took place with other collaboration platforms where she had to set up a meeting, share screens and be more patient with the learning styles of her team. After hearing about Frame and eXp World 2.0 from Glenn, she quickly learned and implemented it into her business. She has been using it for a few months now and has dramatically improved her trainings, meetings and saved a great deal of time during the process. Seeing who is working on what is a simple convenience but her biggest benefit is training. A majority of her team trained without it, but most new hire training has been conducted via eXp World 2.0. Juli ensures her ISAs' day-to-day anxiety is reduced by guiding them through the process. They can easily pop into her room and share their screens with Juli, thus eliminating misunderstandings and increasing efficiency.
Before, she struggled with her teams' time, training and accountability and was only able to prove it to others through metrics. Through a series of screens set up within her office, she now can monitor her team's performance and track everything from leads to calls, eliminating the concerns of others and more tangibly demonstrating the work being done.
Without Frame or eXp World 2.0 Juli and her team would be spending a lot of their resources in training and calls. Thanks to eXp World 2.0 and Frame, she has been able to resolve a lot of her problems and grow her team. If you're an agent or employee looking for a way to collaborate efficiently and remotely, eXp World 2.0 is the solution for you. Get started today by signing up with your eXp email. With eXp World 2.0, you can access it from your browser, smartphone, tablet and VR headset.